Resolve a Broken Icon Issue

Purpose

Resolve an issue where the icon of a program is not showing the icon correctly in shortcuts and the taskbar when open. In its place is the broken image icon, however, when opening the shortcut’s properties the icon is displayed correctly.

Process

1) Show hidden system files
   a) Start > Folder Options (search)
   b) View (tab) > Select Show hidden files, folders, and drives
   c) Apply and leave the window open
2) Delete iconcache.db
   a) Go to C:\Users\(username)\AppData\Local
   b) Delete iconcache.db
3) Restart Explorer
   a) Task Manager > Processes
   b) Select Explorer.exe and choose End Task
   c) File > New Task (Run…) > explorer (OK)
4) Open the program to rebuild the cache
5) Hide system files
   a) In the window from the first step, select Don’t show hidden files, folders, and drives
   b) OK